Frequently Asked Questions
How do I personalize my gift?
On each product page you will find fields for names, dates, messages or a photo upload. Fill them in before adding the item to your cart. See our Personalization Guide for tips.
Will my gift look exactly as I entered it?
Yes. Your gift is made to order with exactly the text and photo you provide, so please double-check spelling, dates and photo quality before checkout. If you notice a mistake after ordering, contact us within 12 hours and we will do our best to correct it before production starts.
What photo quality do I need?
A clear, well-lit photo of at least 1500 px on the shortest side works best. Phone photos are perfect, just avoid screenshots and heavily filtered images.
Can I change my order after placing it?
Personalized items go into production quickly. Contact us within 12 hours and we will do our best to update it before it is made.
How long does delivery take?
Personalized items are made to order, so total time includes production and shipping. Full details are on our Shipping Policy page.
Do you ship outside Poland?
Yes, we deliver to all European Union countries.
Can I return a personalized item?
Because personalized products are made specially for you, they cannot be returned for change of mind. If your gift arrives damaged, faulty or different from what you ordered, we will replace it free of charge. See our Returns page.
Is gift wrapping available?
Where a product offers gift packaging or a message card, you will see the option on the product page.
How can I contact you?
Use our contact form or email infobangabussiness@gmail.com. We reply within 1–2 business days.